Delivery & Shipping

Blanc offers express worldwide shipping. In certain countries we also offer a wider choice of delivery options such as next day, same day, Saturday delivery and nominated day delivery.

We offer complimentary shipping worldwide. Should you wish to use another shipping option (which are currently only available in specific regions) the price will be shown at checkout.

For any countries within the Africa delivery can take around 5 – 10 working days (unless another delivery method has been selected). For shipments outside of the Africa, delivery can take 5 – 14 working days. You will receive further information regarding your items delivery date on your order confirmation. However, please do note that if you order a couture piece that is made using exotic materials then delivery can take between 6 – 8 weeks as pieces made using exotic materials require CITE documentation in order for it to be shipped outside of the Africa. If you place an order for an item made using exotic materials, we will contact you to confirm the shipping arrangements after purchase.

Blanc orders are shipped Monday to Friday worldwide via DHL Express.. Please note, there are some countries we cannot shipped to. This list can be found in our Terms & Conditions.

Yes, we are able to deliver to all addresses that are most convenient to you except PO Boxes. To do this, you need to ensure that during checkout you enter the correct address for shipping which may be different to your billing address.

We are currently unable to ship to PO Boxes.

Unfortunately online orders cannot be collected in person.

Once your order has been placed, you cannot change the delivery address. However, should you need to do this, you can call our Client Care Team who will be able to assist further.

Once your order has been dispatched, you will receive an email containing your airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment. If I did not receive an email how can I track my package?

If you have not received a dispatch confirmation e-mail, please contact our Client Care Team and they will be able to provide you with further information.

We take matters like these very seriously. If your package shows delivered and you have not received your order please contact our Client Care Team who will assist you further and raise an internal investigation.

Your online order is insured by Blanc during the time it is in transit and until it is delivered to your chosen delivery address. For security reasons, all purchases made on blancbyjou.com require a signature for delivery and this is when the responsibility of the goods is passed to the consignee.

Blanc will ship to selected jurisdictions where Duties & Taxes will be included in the price seen on the website. This is commonly known as shipping DPD. A list of these countries can be found in our Term & Conditions. This will also be highlighted on the website and during checkout. For all other regions duties & taxes will not be included in the price. Where duties & taxes are not included in the price, they will be requested once your order is delivered to Customs in your country. For further details please refer to our Terms & Conditions or contact our Client Care Team.

Where possible, all items will be shipped in one shipment. However, as we fulfil some of our orders from our Warehouse destinations internationally, there may be instances where the pieces you have selected are not all available in one location and therefore will be shipped separately. Should this be the case, our Client Care Team will be in contact to inform you of this.

The shipping of certain products made using exotic materials, are restricted to specific countries due to the requirement of specific documentation such as CITES. For further information please contact our Client Care Team or refer to our Terms & Conditions.

The convention on International Trade in Endangered Species of Wild Fauna and Flora is a treaty protecting wild plants or animals. The purpose of CITE is to control international trade so that species are not harmed. As per the CITE treaty, a permit is required for the importation or exportation of protected species. Therefore some of our pieces require CITE documentation when being purchased outside of the EU and documentation has to be applied for on a case by case basis. In some instance this application can take up to 8 weeks to obtain which will result in a prolonged delivery window.

If you have any queries or if we can be of further assistance please do not hesitate to contact us using any means preferable to you from the options below. Our Client Care Specialists will be delighted to assist you with your enquiries. They are available between 09:30 and 17:30 (GMT) Monday to Friday.