FAQs

To place an order with Blanc you can order through our online boutique. To do this you will need to navigate to a product page and follow the prompts starting with the ‘Quick Buy’ or ‘Add to Bag’ button. To further your transaction you will then have to click the ‘Checkout’ button on the mini basket or shopping bag page.

If you cannot find the item or size you require, we invite you to contact our Customer Care Team through our enquiry form or by calling us on +233548960075 who will do their best in assisting you to find the piece you are looking for.

Past season styles may not be available to purchase online. For further details please contact our Customer Care Team who will be able to advise further.

Blanc by Jou do offer the option to purchase over the telephone. To place an order with our Client Care Team, please contact us on +233548960075 for further details.

If you know exactly what you are looking for, you can search Blanc by jou online by product style under the main menu. In some instances, you may also find that the piece you are looking for doesn’t feature on our website. In which case, you can also speak to our Client Care Team who will be more than willing to assist you further.

If you are experiencing difficulty completing your transaction there could be a variety of reasons as to why your bank is declining the transaction. Firstly, check that the details you have entered into the checkout match the details on your bank card. If all details are correct, and your transaction is still being declined, you should contact your card provider who will be able to give you further visibility on your transaction.

If you have any questions which are not currently answered on our site, please contact our Client Care Team either by using our enquiry forms, or by telephone +233548960075, or our live chat facility. Our contact hours are Monday – Friday, 09:30 – 17:30 (GMT+0)

If you have any queries or if we can be of further assistance please do not hesitate to contact us using any means preferable to you from the options below. Our Client Care Specialists will be delighted to assist you with your enquiries. They are available between 09:30 and 17:30 (GMT) Monday to Friday.