At Blanc by jou online we accept Visa, MasterCard, PayPal, and Mobile money.

When an order is placed, Blanc request a pre-authorization for the value of the order from your bank to ensure the funds are available. When your item is shipped is the point at which we take payment.

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure Ralph & Russo online payments are PCI DSS compliant. For more information on this, please refer to our full Terms & Conditions.

All information shared with Blanc is private and confidential. At no point will we share, rent or sell your personal information without your prior consent. For more information on this, please refer to our full Terms & Conditions.

If you are experiencing difficulty completing your transaction there could be a variety of reasons as to why your bank is declining the transaction. Firstly, check that the details you have entered into the checkout match the details on your bank card. If all details are correct, and your transaction is still being declined, you should contact your card provider who will be able to give you further visibility on your transaction.

We currently offer payments to be made in British Pound Sterling; US dollar; Euro; Rand and Ghana Cedis

If you have any queries or if we can be of further assistance please do not hesitate to contact us using any means preferable to you from the options below. Our Client Care Specialists will be delighted to assist you with your enquiries. They are available between 09:30 and 17:30 (GMT) Monday to Friday.